| Intro Introduction to IT Service Management and BS15000 |
|
ITIL and BS15000 (“British Standard”) are the buzz words in the IT Service Management Industry. But, what is this all about? What is the background of these best practices and standards and what would it mean for your organization?
This half day introduction Seminar will tell you all there is to know:
|
|
|
- What Is IT Service Management
- History of ITIL® and evolution to BS15000
- The ITIL® Framework Structure
- The BS15000 Standard & Code of Practice
- The Market Need and Opportunity
- How to achieve BS15000
|
|
|
| After this half day seminar you will understand fully what the market drivers are and how your organization can benefit from this exciting industry opportunity. In addition to that you will get a useful insight on how to go about implementing BS15000 in your organization. |
|
|
|
|
ITIL/BS15000/ISO-IEC20000
