The Information Technology Infrastructure Library (ITIL®) Framework outlines the industry de facto collection of best practices, principles, and models for IT Service Management on which the BS15000 Standard & Code of Practice is based. It provides comprehensive descriptive guidance for achieving world-class IT Service Management design, reliability, availability, security, recoverability, supportability, and manageability for IT Service Solutions and Computer Operations, irrespective of specific vendor's products, solutions, technologies and systems management tools in use. You will gain an understanding of the organizing principles required to improve the efficiency and effectiveness of your IT infrastructure operations.

This is a three-day introductory-level certification course designed to expose participants to the 11 key processes/components of Information Technology Infrastructure Library (ITIL®) Service Delivery and Service Support framework. It introduces and explains the descriptive elements: concepts, objectives, terminology, benefits, inter-process relationships across the framework, and the key management information outputs and critical success factors for each process component of ITIL®.

A key deliverable is the preparation of participant to successfully undertake the ISEB/EXIN certification exam.

Our advantage?
The class will be conducted by a veteran in the ITIL industry: